Quick Help Guide: Troubleshooting Microsoft Single Sign-On (SSO) Issues
Step 1: Verify Your Credentials
- Double-check your email and password for any typos.
- Make sure you’re using the correct Microsoft account linked to the application.
Step 2: Clear Browser Cache and Cookies
- Go to your browser settings.
- Clear cache and cookies, then restart your browser.
Step 3: Use Incognito/Private Mode
- Open an incognito or private browsing window (press Ctrl + Shift + N).
- Try signing in from there.
Step 4: Reset Your Password
- If you’ve forgotten your password, use the “Forgot Password” link on the sign-in page to reset it.
Step 5: Contact Support
- If none of the above step's work, reach out to your IT support team or the LERETA Customer Service team for further assistance.